RETURNS

Returns & Refunds

At JK Home & Gifts, we hope you are delighted with your purchase. However, we understand that sometimes things don’t go as expected.

Reporting Damages or Issues

Any damages or discrepancies must be reported within 3 days of receiving your order.

Please photograph any damage or quality issues and email the photos to info@jkhomegifts.co.uk

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Retain all original packaging, as it may be required if a collection or return is arranged.

Providing photographs and details helps us assess the issue quickly, offer advice if needed, and identify any recurring product concerns.

Refunds and Replacements

To request a refund, replacement, or partial credit, please complete the form below, as all refunds must be agreed in writing.

You can choose from the following options:

Replacement Item – Receive a replacement of the same product.

Full Credit/Refund – Return the item and receive a full refund.

Partial Discount – Keep the item and receive a partial refund or credit.

Reporting Damaged Items

At JK Home & Gifts, we take care to ensure your order arrives in perfect condition. If your item is damaged on arrival, please follow these steps to help us resolve the issue quickly:

Report within 3 days – Contact us as soon as possible after receiving your order.

Photograph the damage – Take clear photos of the damaged item and, if possible, the packaging.

Email the photos – Send the images along with your order details to info@jkhomeandgifts.co.uk or fill in your details below.

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Keep the original packaging – You may need it if a collection or return is arranged.

Submitting photos helps us assess the issue promptly, advise you on the next steps, and prevent future product problems.